Delivery Director (Account Owner)

## (Senior) Delivery Director / VP of Delivery Location: Remote, anywhere in North/Central/South America Type: Full-time, long-term (ongoing contract). Initially single-account ownership role reporting directly to the founders. ## About the role Our client is a custom software development agency. We deliver a live, custom SaaS platform (an automotive marketing platform) for a single enterprise client worth about $3M per year. The platform is built and in production. The engineering team is an offshore team based in Poland. The client is demanding, hands-on, and technical. We are hiring one senior owner to run this account end to end. You will own the client relationship, delivery and quality, the engineering vendor's output, and ultimately the account P&L. You are the person the client escalates to and the person the team answers to. Your job is to run this account so well that it no longer needs the founders' day-to-day involvement, and then to grow it. This is a high-trust, high-authority seat. We are giving you the levers: the mandate over the delivery team, sign-off on what ships, and the commercial authority to manage scope with the client. We expect you to use all levers. This is a role for someone who wants to own one thing completely and make it excellent, not juggle a portfolio. You treat the account like it is your own business. You care that the client actually wins, not just that tickets close. The first 6 to 12 months are a genuine turnaround and will be hard: a tense relationship to repair, a backlog to clear, and real pressure to absorb. The difference between this and a thankless grind is that you hold the levers to fix the root causes and a real stake in the result with upside. ## What you will own - The client relationship. Be the single senior point of contact for a demanding, technical client and their CEO. Absorb and resolve escalations so they stop reaching out to the founders that then play telephone. Run the commercial conversations on scope and priorities directly. - Delivery and quality. Fix a release process that breaks production too often. Stand up real QA. Get defects caught internally before the client ever sees them. Own the data integrity, reporting accuracy, and uptime that this account lives and dies on. - The engineering team. Hold the offshore team accountable for the quality and timeliness of their output. Set the standards, judge the work, and escalate within the Polish dev team when it is not good enough. Praise the engineering team when they do well. - The roadmap and growth. Own the account roadmap and grow it into new product lines over time, continue the growth of this account to be an expanding one. - The operating model. Replace informal, undocumented ways of working with a clear structure: one source of truth for the team, a real escalation path, and a governance cadence the client trusts. ## Must-have qualifications - 12 to 18+ years of experience, with at least 5 years owning delivery or engineering for a