Delivery Director (Account Owner)
Core
Senior owner of a custom SaaS automotive marketing platform account, managing client relationships, delivery quality, and the offshore engineering vendor to ensure account profitability and growth.
Role type
Senior Delivery Director / VP of Delivery (Account Owner)
Builds
Custom SaaS platform for an enterprise automotive client
Domain
Automotive marketing, custom software development
Deliverable
client delivery
Required skills
Account ownership, P&L management, offshore team management, release process improvement, QA establishment, roadmap planning, operating model design
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage the single point of contact relationship with a demanding technical client and their CEO; Fix release processes and establish real QA to improve production stability; Hold the offshore engineering team accountable for quality and timeliness; Own the account roadmap and drive growth into new product lines; Replace informal working methods with a clear governance structure and escalation path.
Seniority
Senior, hands-on IC with high authority