Staff Technical Account Manager II
Core
Senior technical anchor for top-ARR strategic customer accounts, owning long-term technical health, strategy, and multi-system incident resolution.
Role type
Staff Technical Account Manager (IC)
Builds
Customer technical adoption roadmaps, incident resolutions, and architectural risk mitigation strategies.
Domain
SaaS, Data Privacy, AI/ML, Data Governance
Deliverable
client delivery
Required skills
Strategic account ownership, executive presence, commercial mindset, proactive risk identification, cross-team escalation management, observability analysis, technical storytelling, ambiguity navigation, remote autonomy
Preferred skills
Data governance regulatory landscape familiarity, log monitoring tool usage
Technologies
HTML/CSS, JavaScript, TypeScript, AWS, GCP, Azure, Terraform, Datadog, Linear, Asana, Jira
Responsibilities
Conduct live technical check-ins and quarterly business reviews; lead proactive architecture and health reviews; drive complex multi-team escalations to resolution; identify cross-account technical patterns for product investment; engineer mutual success frameworks for feature adoption; feed technical insights into renewal and expansion conversations; mentor peer TAMs and Support Engineers.
Seniority
Staff, hands-on IC with mentorship responsibilities
