Customer Success Manager, EMEA
Core
Drive revenue growth and customer retention for a portfolio of SMB and Enterprise accounts in the cybersecurity sector by managing the full customer lifecycle.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer relationships, contract renewals, cross-sells, upsells, and advocacy (references/case studies) for Keeper Security's PAM solutions.
Domain
Cybersecurity / Privileged Access Management (PAM) / SaaS
Required skills
Account management, SaaS customer success, enterprise sales, C-level relationship building, contract negotiation, technical troubleshooting, QBRs, Salesforce.com, IAM knowledge
Preferred skills
Experience in IAM industry, Undergraduate degree (BA/BS)
Technologies
KeeperPAM, Salesforce.com, SSO, Directory services
Responsibilities
Meet or exceed sales targets within the SMB cohort; Provide strong interactions with customers at the Senior Management level; Work with clients to negotiate contract renewals, cross-sells and upsells; Conduct Quarterly Business Reviews to establish business goals; Resolve customer issues requiring deep technical knowledge of password management solutions; Drive customer advocacy through references and case studies; Perform data-driven reviews to prioritize opportunity and risk.
Seniority
Mid-level, hands-on IC