Customer Retention Sales (CRS) Managed Services Renewals Specialist
Core
Lead renewal, extension, retention, and expansion strategies for existing Managed Print Services (MPS) and Managed Device Services (MDS) accounts to protect and grow contract value.
Role type
Senior IC sales specialist (renewals & expansion)
Builds
Renewal roadmaps, deal strategies, pricing models, and Win Strategies for MPS/MDS contracts
Domain
B2B Managed Services (Print & Device)
Required skills
Deal structuring, pricing, contract negotiation, opportunity qualification, financial modeling, stakeholder management, CRM proficiency, strategic thinking
Preferred skills
Enterprise sales experience, SOAR/contracting compliance knowledge, Power BI, advanced Excel, ITSM tools
Technologies
HP Dynamics, Power BI, Microsoft Excel, ITSM, CARD, DART
Responsibilities
Identify, track, and prioritize expiring contracts; develop renewal plans and roadmaps; lead opportunity costing and pricing reviews; negotiate contracts and manage execution; create financial analyses for leadership forecasting
Seniority
Mid-Senior, hands-on IC