Principal Technical Success Engineer
Core
Shape the strategic direction of Technical Success for Airlock Digital's largest and most complex customers, ensuring measurable security and business outcomes while influencing product strategy.
Role type
Principal Technical Success Engineer (Senior IC, Strategy & Mentorship)
Builds
Strategic customer success approaches, implementation methodologies, and scalable frameworks for enterprise cybersecurity clients.
Domain
Cybersecurity (Application Control, Allowlisting, Endpoint Security)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical Success leadership, Enterprise cybersecurity expertise, Executive stakeholder influence, Cross-functional initiative leadership, Product direction shaping, Technical enablement
Preferred skills
Government customer experience, Architecture review leadership, Beta program sponsorship
Technologies
Airlock Digital platform, Endpoint security tools, Infrastructure security frameworks
Responsibilities
Own technical success and business outcomes for highest-value global customers; Lead executive business reviews and strategic planning sessions; Define implementation methodologies and technical best practices; Coach and mentor Senior Technical Success Engineers; Represent Airlock Digital at executive briefings and advisory boards; Influence roadmap priorities through structured customer insight.
Seniority
Principal, Strategy & Mentorship
