Director, Customer Trust
Core
Lead the company's customer-facing security engagement program to build trust, manage security reviews, and support enterprise sales cycles.
Role type
Director, Customer Trust
Builds
Customer security engagement program, security response knowledge base, Trust Center, and security collateral
Domain
Cybersecurity / Cloud Security / Enterprise Sales
Deliverable
client delivery (via careerplan.io/jobs/60605277-9123-4741-9f14-4e17981e361d-director-customer-trust-at-illumio)
Required skills
Customer trust management, cybersecurity expertise, security assurance, product security knowledge, enterprise sales cycle support, security framework familiarity (SOC 2, ISO 27001, PCI-DSS), stakeholder communication
Preferred skills
Multi-cloud/hybrid platform security experience, customer success escalation management, security vendor background
Technologies
Illumio AI Security Graph, Zero Trust architecture
Responsibilities
Serve as primary security representative during customer reviews, lead security questionnaire responses, partner with Sales to remove security blockers, identify customer security concerns for Product/Engineering, develop security collateral
Seniority
Director, strategic leadership & cross-functional partnership
