Customer Support Engineer
Core
Technical expert providing post-sales support, troubleshooting, and field services for enterprise data infrastructure and AI platforms.
Role type
Senior Customer Support Engineer (Infrastructure/Storage)
Builds
Enterprise data platforms for AI training/inference, file protocols, object storage, and high-performance computing (via careerplan.io/jobs/43-001-79-832-45-503-customer-support-engineer-at-vast-data)
Domain
Enterprise IT infrastructure, storage systems, networking, Linux
Required skills
Linux system administration, network troubleshooting, bash scripting, scale-out NAS implementation, enterprise storage solutions, technical problem solving, account management
Preferred skills
S3 protocols, high-performance computing, lab and hardware management, startup environment experience
Technologies
Linux, NAS, S3, file protocols, high-performance computing
Responsibilities
Respond to and resolve technical support issues hands-on, perform field services (installations, upgrades, break-fix), consult pre-sales teams, manage feature requests and bugs, guide account teams on technical status, balance KPIs with customer satisfaction
Seniority
Senior, hands-on IC with field responsibilities
