Customer Support Engineer
Core
Technical support and pre-sales engineering for enterprise data infrastructure and AI platforms, focusing on customer installations, evaluations, and escalations.
Role type
Senior IC customer support engineer (infrastructure & AI)
Builds
Enterprise data platforms for AI training, inference, and real-time analysis
Domain
Enterprise IT infrastructure, storage, networking, and AI
Deliverable
client delivery
Required skills
enterprise IT infrastructure, networking, storage, file systems, scale-out NAS, S3, high-performance computing, customer-facing technical operations, pre-sales consulting
Preferred skills
lab and hardware management, rapid startup environment experience
Technologies
File protocols, Object Storage, Machine learning, high-performance computing
Responsibilities
Perform customer installations and technical evaluations, develop and test solutions for significant use cases, consult on pre-sales and technical sales activities, resolve escalated technical support issues
Seniority
Mid-Senior, hands-on IC
