Technical Support Engineer

Seoul - Korea, Republic of (Office)Full-time2026-09-18 → 2026-11-13

Hybrid

Core

Senior technical support engineer resolving complex storage, networking, and virtualization issues for enterprise customers using AI tools and deep Linux expertise.

Role type

Senior IC technical support engineer (storage/data protection)

Builds

Customer support resolutions, self-service knowledge base articles, and reusable troubleshooting solutions

Domain

Enterprise data security, storage, networking, and virtualization

Deliverable

client delivery

Required skills

Linux administration and debugging (systemtap, tcpdump, ftrace, strace, wireshark, gdb, crash), storage concepts (virtualization, data protection), remote file protocols (NFS, SMB/CIFS), AI tool usage for productivity

Preferred skills

Experience with VMware, CommVault, Symantec, EMC, NetApp

Technologies

Linux, systemtap, tcpdump, ftrace, strace, wireshark, gdb, crash, NFS, SMB/CIFS, VMware, CommVault, Symantec, EMC, NetApp

Responsibilities

Investigate and troubleshoot technical issues, record customer interactions, collaborate with engineering and account management, develop knowledge base articles, mentor other engineers, manage workload for timely resolution

Seniority

Senior, hands-on IC

About Cohesity

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.