Technical Support Engineer
Core
Senior technical support engineer resolving complex storage, networking, and virtualization issues for enterprise customers using AI tools and deep Linux expertise.
Role type
Senior IC Technical Support Engineer (Storage/Networking/Virtualization)
Builds
Customer support resolutions, self-service knowledge base articles, and diagnostic workflows
Domain
Enterprise Data Security, Storage, Networking, Virtualization
Deliverable
client delivery
Required skills
Linux administration and debugging, system diagnostics analysis, remote file access protocols (NFS, SMB/CIFS), storage concepts (virtualization, data protection), AI tool utilization, technical troubleshooting
Preferred skills
Experience with VMware, CommVault, Symantec, EMC, NetApp, systemtap, tcpdump, ftrace, strace, wireshark, gdb, crash
Technologies
Linux, NFS, SMB (CIFS), VMware, CommVault, Symantec, EMC, NetApp, systemtap, tcpdump, ftrace, strace, wireshark, gdb, crash, AI tools
Responsibilities
Investigate and troubleshoot technical issues for customers, record customer interactions, collaborate with engineering and account management teams, develop reusable self-service solutions, create knowledge base articles, mentor other engineers, manage workload for timely issue resolution
Seniority
Senior, hands-on IC
