Resident Customer Support Engineer - Memphis, TN
Core
Technical expert providing onsite post-sales support, installations, and escalations for enterprise data infrastructure and AI workloads.
Role type
Senior Customer Support Engineer (Infrastructure/Storage)
Builds
Enterprise data platforms for AI training/inference, file protocols, object storage, and high-performance computing (via careerplan.io/jobs/43-001-40-64A-resident-customer-support-engineer-memphis-tn-at-vast-data)
Domain
Enterprise IT infrastructure, storage, networking, and AI data management
Required skills
Linux system administration, network troubleshooting, bash scripting, scale-out NAS implementation, customer escalations, technical presentations
Preferred skills
S3 protocols, high-performance computing, lab/hardware management, startup environment experience
Technologies
Linux, NAS, S3, file protocols, high-performance computing
Responsibilities
Perform customer installations, upgrades, and expansions; respond to and resolve technical issues; lead customer review meetings; act as trusted advisor to customer technical teams; submit feature requests and bug reports; support pre-sales and professional services teams
Seniority
Senior, hands-on IC
