Customer Success Engineer (Weekend Shift)
Core
Provide technical support, installations, and escalations for enterprise data infrastructure and AI workloads at customer sites.
Role type
Senior Customer Success Engineer (Infrastructure)
Builds
Enterprise data platforms for AI training, inference, and real-time analysis
Domain
Enterprise IT infrastructure, storage, networking, and AI data management
Required skills
Linux system administration, network configuration and troubleshooting, bash scripting, file system management, scale-out NAS implementation, customer-facing technical support, pre-sales technical evaluation
Preferred skills
S3 protocol knowledge, high-performance computing experience, hardware management, lab environment experience
Technologies
Linux, NAS, S3, File protocols, Object Storage, High-performance computing
Responsibilities
Perform customer installations, upgrades, and expansions; resolve escalated technical support issues; consult on pre-sales technical activities; lead customer review meetings; submit feature requests and bug reports to development teams
Seniority
Senior, hands-on IC
