Customer Support Engineer - India
Core
Technical expert providing post-sales support, troubleshooting, and field services for enterprise data infrastructure and AI workloads. (via careerplan.io/jobs/43-001-67-73C-80-50C-customer-support-engineer-india)
Role type
Senior Customer Support Engineer
Builds
Enterprise data platforms for AI training, inference, and real-time analysis
Domain
Enterprise IT infrastructure, storage, networking, and AI data management
Deliverable
client delivery
Required skills
Linux system administration, network troubleshooting, bash scripting, scale-out NAS implementation, file system management, technical problem solving, customer relationship management
Preferred skills
S3 protocol knowledge, high-performance computing experience, hardware management, startup environment experience
Technologies
Linux, NAS, S3, HPC, bash
Responsibilities
Respond to and resolve technical support issues hands-on, perform field services (installations, upgrades, break-fix), escalate complex issues to engineering, manage feature requests and bugs, consult with pre-sales teams, guide account teams on technical status
Seniority
Senior, hands-on IC
