Sr Technical Account Manager
Core
Serve as the primary technical advisor and 'voice of the customer' for enterprise clients to maximize AWS services and Generative AI solutions.
Role type
Senior Technical Account Manager (Strategic IC)
Builds
Customer success on AWS platform, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Networking, and Serverless.
Domain
Cloud Computing / Enterprise Support
Deliverable
client delivery
Required skills
Distributed systems design/implementation/operations, Troubleshooting across GenAI/AI/ML/Compute/Storage/Networking/CDN/Databases/DevOps/Big Data/Security, Cloud architecture strategy, Operational performance analysis, Pre-launch planning, Stakeholder advocacy, Cross-functional engineering collaboration
Preferred skills
Technical lead experience, Executive presentation skills, Large enterprise customer management, 24x7 operational support background, Technical decision influence, Hands-on AWS services expertise
Technologies
AWS (GenAI, AI/ML, Compute, Storage, Database, Big Data, Networking, Serverless, DevOps, Security)
Responsibilities
Act as single point of contact for enterprise customers, Recommend AWS offerings alignment with customer strategy, Conduct operational performance reviews and service disruption analysis, Champion customer requirements within AWS, Participate in customer meetings (onsite/remote), Resolve urgent issues including non-business hours
Seniority
Senior, hands-on IC