Customer Support Engineer- Singapore
Core
Technical expert providing post-sales support, troubleshooting, and field services for enterprise data infrastructure and AI platforms.
Role type
Senior Customer Support Engineer (Infrastructure/Storage)
Builds
Enterprise data platforms for AI training, inference, and real-time analysis
Domain
Enterprise IT infrastructure, storage, networking, and AI data management
Deliverable
production ML models | infrastructure (via careerplan.io/jobs/43-001-3B-D63-customer-support-engineer-singapore)
Required skills
Linux system administration, network troubleshooting, bash scripting, scale-out NAS implementation, file protocols, S3, high-performance computing
Preferred skills
Hardware management, lab environment experience, startup environment experience
Technologies
Linux, S3, NAS, file protocols, high-performance computing
Responsibilities
Respond to and resolve technical support issues using hands-on-keyboard skills; perform field services including installations, upgrades, and break-fix; consult with pre-sales teams on technical activities; manage feature requests and bug escalations; guide account teams on technical status and product adoption.
Seniority
Senior, hands-on IC
