Sr. Technical Account Manager, CMHK Enterprise Support
Core
Strategic technical expert ensuring enterprise customer success on AWS, providing architecture guidance, operational best practices, and incident management for large-scale AI/ML and distributed systems workloads.
Role type
Senior Technical Account Manager (Enterprise Support)
Builds
Customer cloud adoption success, operational stability, and strategic architecture for enterprise accounts
Domain
Cloud Infrastructure, AI/ML, Distributed Systems
Deliverable
client delivery
Required skills
Systems engineering, DevOps, Solutions architecture, Troubleshooting distributed systems, Capacity planning, Performance optimization, Incident management, Technical mentoring, Cross-functional collaboration
Preferred skills
24x7 operational support experience, AWS services expertise, AI/ML technologies (Bedrock, SageMaker, LLMs, RAG, GPU training), High-performance networking, Container orchestration, Technical leadership
Technologies
AWS, Amazon Bedrock, SageMaker, Large Language Models, RAG, GPU clusters, Kubernetes, Distributed training frameworks
Responsibilities
Provide architecture guidance and operational best practices for large-scale AI/ML training workloads; Collaborate with AWS service teams to resolve complex infrastructure issues and drive root cause analysis; Advise on capacity planning and infrastructure readiness for next-generation compute; Mentor and guide other TAMs to raise technical depth and engagement quality; Lead cross-functional initiatives with Solutions Architects and Account Managers to deliver integrated outcomes
Seniority
Senior, hands-on IC with mentorship responsibilities