Guest Services Agent
Core
Front office agent managing guest check-ins/out, reservations, and on-site needs for an apartment hotel in Melbourne.
Role type
Guest Services Agent (Front Office)
Builds
Direct bookings and guest stays
Domain
Hospitality / Apartment Hotel
Deliverable
product features
Required skills
Guest management systems (Guesty/RMS), payment processing, reservation management, conflict resolution, local knowledge, upselling (via careerplan.io/jobs/42a3094a-51ad-415e-8e4f-e339e2cd369d-guest-services-agent-at-urban-rest)
Preferred skills
Certificate III in Hospitality, First Aid certification
Responsibilities
Check guests in and out with ID and payment verification, manage reservations and convert enquiries, resolve guest requests and complaints, reconcile takings and post charges, coordinate with housekeeping and maintenance, share local knowledge of Melbourne
Seniority
Junior to Mid-level, hands-on IC