Front Office Agent (m/w/d)
Core
Welcome guests, manage check-in/check-out, handle reservations, and provide front-desk service at a boutique hotel.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes, reservation management, and on-site guest services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, check-in/check-out procedures, reservation management, upselling, cash handling, multilingual communication
Preferred skills
Customer service excellence, problem-solving, team collaboration, self-organization
Technologies
Hotel management systems
Responsibilities
Greet guests and manage check-in/check-out, handle guest inquiries and complaints, process reservations and payments, support upselling and marketing programs, maintain IHG service standards
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