Front Office Agent (apprendistato) - Aethos Monterosa
Core
Welcome guests at check-in and check-out, manage reservations and payments, and provide local information and personalized advice to ensure a seamless stay.
Role type
Front Office Agent (Apprentice)
Builds
Guest check-in/check-out processes, reservation management, payment transactions, and local service recommendations.
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Fluent English and Italian, PMS proficiency, multi-tasking, conflict resolution, attention to detail
Preferred skills
Passion for hospitality, ability to maintain a warm and professional attitude during peak times
Technologies
PMS systems
Responsibilities
Greet guests at check-in and check-out, manage bookings and guest requests, handle cash and card payments, provide local event and service information, resolve guest complaints, coordinate with housekeeping and F&B, maintain booking systems and guest documentation, adhere to hotel service and security standards
Seniority
Entry-level / Apprentice