Job
Core
Front Office associate providing warm welcomes, handling check-ins/check-outs, and managing guest requests at a resort.
Role type
Receptionist
Builds
Guest arrival/departure workflows and front office operations
Domain
Hospitality / Resort
Deliverable
product features
Required skills
Guest check-in/check-out processing, Payment handling, Room allocation, Guest complaint resolution, Front Office procedures, Property Management Systems (PMS), Upselling techniques
Preferred skills
Russian language, 4-5 star hotel experience, Online travel platforms (Booking.com, TripAdvisor)
Responsibilities
Greet guests professionally, Process registrations and payments, Allocate rooms, Respond to guest requests and concerns, Coordinate with Housekeeping and Maintenance, Promote resort facilities and services, Maintain confidential guest information
Seniority
Individual Contributor