Front Office Agent (m/w/d)
Core
First point of contact for guests handling check-ins, check-outs, and reservations to create a welcoming first impression.
Role type
Front Office Agent
Builds
Guest arrival/departure processes and reservation management
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, reservation management, multi-tasking, team collaboration, PMS OnQ familiarity
Preferred skills
Front Office experience, PMS OnQ proficiency, proactive problem solving
Responsibilities
Greet guests and manage check-ins and check-outs, handle reservations and billing inquiries, coordinate with housekeeping and other departments, maintain lobby appearance, promote Hilton Honors programs
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