Front Desk Agent
Core
First point of contact for guests, handling check-ins, check-outs, reservations, and resolving guest concerns to ensure a seamless stay.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, reservation management, and room assignments
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest greeting, reservation management, payment processing, conflict resolution, record keeping, upselling, coordination with housekeeping/maintenance
Preferred skills
StayNTouch system familiarity, multitasking, flexibility for varied shifts (via careerplan.io/jobs/328b4b2b-cf29-4585-9898-446e89b6d373-front-desk-agent-at-distro)
Responsibilities
Greet guests and manage check-ins/check-outs, Manage reservations and room assignments, Process payments and verify identification, Resolve guest concerns and escalate when necessary, Coordinate with housekeeping and maintenance, Promote hotel amenities and upsell services
Seniority
Entry-level to Mid-level, hands-on IC