Front Office Agent (m/w/d)
Core
Front Office Agent managing guest check-ins, check-outs, reservations, and inquiries at a hotel reception.
Role type
Front Office Agent
Builds
Guest arrival and departure processes, reservation management, and on-site guest services
Domain
Hospitality / Hotel Operations (via careerplan.io/jobs/1107549-front-office-agent-mwd)
Deliverable
product features
Required skills
Guest relations, Check-in/Check-out processing, Reservation management, Upselling, Cash handling, Teamwork, Problem-solving, Multitasking
Preferred skills
Hotel industry experience, German (fluent), English (fluent)
Responsibilities
Greet guests and handle check-ins for individuals and groups, Process check-outs, Serve as first point of contact for guest inquiries and requests, Manage reservations and general phone tasks, Handle cash transactions and billing, Consult guests on additional services to drive revenue, Maintain awareness of hotel events and VIP arrivals
Seniority
Entry-level to Mid-level, hands-on IC