17312 - Client Success Manager
Core
Manage a portfolio of clients to drive satisfaction, retention, and product adoption for an HR/HCM technology and BPO provider.
Role type
Client Success Manager
Builds
HR/HCM technology solutions and managed services
Domain
HR Technology / Human Capital Management
Deliverable
product features
Required skills
Client portfolio management, full lifecycle account management, business review facilitation, client onboarding, issue escalation management, client health monitoring via KPIs, upsell opportunity identification, cross-functional collaboration
Preferred skills
Consultative account management experience, SaaS organization experience, HCM discipline experience
Technologies
Microsoft Office (Outlook, Teams, Excel, PowerPoint), CRM systems
Responsibilities
Execute strategies to enhance client experience and drive retention/NPS; Oversee client lifecycle from onboarding to offboarding; Illustrate business value through regular Business Reviews; Onboard new accounts and drive product adoption; Serve as an escalation point for complex client issues; Monitor client health and create action plans for at-risk accounts; Partner with Sales to identify expansion opportunities
Seniority
Mid-level, hands-on IC
