Solution Engineer - LATAM
Core
Technical arm of the LATAM sales team bridging product, sales, and client success to engage enterprise prospects in Brazil.
Role type
Solution Engineer (Pre-Sales)
Builds
Customized product demos, proofs of concept (POCs), and solution designs for enterprise clients.
Domain
Enterprise software, Customer Experience (CX), Contact Center Technology
Deliverable
product features
Required skills
Cloud/SaaS architecture, APIs, system integrations, CX/CRM platforms, contact center technologies, Conversational AI/NLP
Preferred skills
Building from scratch in a startup context, LATAM market experience
Technologies
Genesys, Zendesk, Salesforce, REST, JSON, webhooks, IVR, omnichannel, routing
Responsibilities
Conduct technical discovery and deliver tailored demos; Lead executive and technical presentations; Map tech stacks and define integration requirements; Build ROI-backed business cases.
Seniority
Mid-level Individual Contributor
