Sales Engineer, Cognigy
Core
Lead discovery, solutioning, and demos for enterprise contact center automation and AI-driven customer experience platforms.
Role type
Senior Solutions Engineer (Presales)
Builds
Customer Service Automation portfolio including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, and Digital Engagement.
Domain
Contact Center as a Service (CCaaS), Conversational AI, Enterprise SaaS
Deliverable
production ML models | product features | client delivery
Required skills
JavaScript programming, conversational AI/virtual agents, knowledge management, enterprise SaaS architecture, APIs/integrations, web technologies (HTML/CSS/DOM), AI-assisted coding
Preferred skills
Experience with Cognigy or comparable CCaaS platforms, MBA
Technologies
JavaScript, HTML, CSS, DOM, Cognigy, NiCE
Responsibilities
Lead discovery calls and technical deep dives to uncover pain points; deliver customized demos and presentations; craft responses to RFIs and RFPs; design and execute proof-of-value; track competitive landscape and emerging technologies; upskill adjacent teams on AI capabilities
Seniority
Senior, hands-on IC
