Customer Success Manager
Core
Trusted advisor for strategic accounts driving retention, expansion, and adoption of cybersecurity solutions.
Role type
Senior Customer Success Manager (strategic accounts)
Builds
Customer success strategies and adoption plans for high-value SaaS accounts
Domain
Cybersecurity / SaaS
Required skills
MEDDPICC sales methodology, account management, stakeholder engagement, customer health metrics, SaaS adoption strategies, cross-functional collaboration, team mentoring
Preferred skills
Salesforce.com proficiency, Google Suite, travel flexibility
Technologies
Salesforce.com, Google Suite
Responsibilities
Lead onboarding for high-value accounts, execute renewal and expansion strategies, monitor customer health metrics, advocate for customers to influence product roadmaps, mentor Associate and CSMs, collaborate with cross-functional teams
Seniority
Senior, hands-on IC with mentorship responsibilities