Customer Success Manager
Core
Manage customer relationships across the APAC region to ensure customers derive maximum value from Point of Rental's software and services.
Role type
Customer Success Manager (APAC)
Builds
Customer success outcomes through full lifecycle relationship management
Domain
SaaS / Rental Software
Deliverable
client delivery
Required skills
Account management, customer service, financial acumen, Salesforce proficiency, Xero proficiency, Service Cloud proficiency, case management software proficiency
Preferred skills
Post graduate qualification in business, marketing, commerce, or technology
Responsibilities
Manage tiered call/visit cycle for key customers, respond to inbound customer queries, communicate new release features to key customers, brief Sales Team on new customer sales requests, liaise with finance team for invoicing and payment enquiries, brief Support Team on customer requirement changes, develop customer financial analysis, conduct proactive outbound check-ins for key customers
Seniority
Individual Contributor