Field Service Support Specialist - JAN
Core
Provide comprehensive administrative and management support to the field service management team, coordinating activities, managing documentation, and interfacing with vendors, customers, and internal departments.
Role type
Senior administrative support specialist for field service operations
Builds
Internal service reports, financial performance dashboards, and operational coordination for field technicians
Domain
Electrical equipment manufacturing / Field service operations (via careerplan.io/jobs/4033485009-field-service-support-specialist-jan-at-industrialelectricmanufacturing)
Deliverable
dashboards & analysis
Required skills
ERP and CRM system proficiency, financial reporting, inventory management, scheduling and dispatching, vendor onboarding compliance, Microsoft Office Suite
Preferred skills
Bachelor's or Associate's degree in Business Administration or Management, 3+ years in administrative/support roles, problem-solving mindset
Technologies
ERP, CRM, Certify expense report system, Microsoft Office Suite
Responsibilities
Maintain and update service records, contracts, and customer/vendor information; Prepare and distribute service reports, invoices, and project closeout paperwork; Assist in scheduling and dispatching field service technicians; Monitor inventory levels of service parts, tools, and test equipment; Compile monthly financial performance reports and generate presentations for management.
Seniority
Mid-level, hands-on IC