Department Coordinator
Core
Coordinate field employees, schedule technicians to customer job sites, and manage service tickets to ensure customer satisfaction.
Role type
Department Coordinator (Operations/Administration)
Builds
Field service operations for commercial, industrial, and residential door, docking, and security products
Domain
Industrial/Commercial Door & Security Distribution
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Scheduling, Microsoft Office Suite, Billing documentation, Report management, Work order creation, Inventory coordination
Preferred skills
Dispatch experience, Technical/mechanical troubleshooting knowledge
Responsibilities
Schedule technicians to customer job sites, Collect customer COD payments, Manage department reports, Assist with billing paperwork, Create and maintain service tickets, Assist field techs with troubleshooting
Seniority
Individual Contributor, Entry to Mid-level