Account Manager
Core
Drive commercial outcomes, retention, and revenue growth for a portfolio of 100+ clients in the experiences industry.
Role type
Senior Account Manager (SaaS/Experiences)
Builds
Reservation software for tours, activities, and attractions
Domain
Travel & Experiences / SaaS
Required skills
Account management, consultative selling, churn mitigation, data-driven decision making, CRM management, cross-functional collaboration
Preferred skills
Tourism industry experience, SaaS experience, SEO optimization, website conversion optimization
Technologies
Google Analytics, Looker Studio, SEMRush, Microsoft Clarity
Responsibilities
Own and manage a portfolio of 100+ accounts; Drive Net Revenue Retention (NRR) through upsells and expansion; Proactively identify and mitigate churn risks; Lead strategic conversations to uncover growth opportunities; Maintain CRM hygiene and documentation; Partner with internal teams to deliver outcomes
Seniority
Mid-Senior, hands-on IC