Technical Account Manager, CMHK Enterprise Support
Core
Primary technical advisor and 'voice of the customer' for enterprise clients, guiding them on cloud adoption, operational readiness, and best practices for AI/ML workloads.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Trusted advisor relationships and customer success outcomes for enterprise clients across diverse industries.
Domain
Cloud computing, Generative AI/ML, Enterprise Support
Deliverable
production ML models
Required skills
Troubleshooting distributed systems, Cloud architecture guidance, Strategic technical advisory, Performance analysis, Incident management, Stakeholder advocacy
Preferred skills
AWS services experience, Internal enterprise or external customer-facing technical leadership
Technologies
AWS (Bedrock, SageMaker, Compute, Storage, Database, Networking, Serverless, Security), Generative AI/ML
Responsibilities
Act as a single point of contact for Enterprise Support customers; Provide strategic technical guidance across the full cloud adoption lifecycle; Make recommendations on how new AWS offerings fit into customer strategy; Complete analysis and present periodic reviews of operational performance; Provide detailed reviews of service disruptions metrics and prelaunch planning; Champion and advocate for customer requirements within AWS; Participate in customer meetings and maintain regular engagement cadence; Leverage customer resolution tools to facilitate rapid resolution of concerns; Work directly with AWS service engineers to ensure expedient issue resolution; Collaborate with internal teams to deliver holistic support; Available for non-business hours support to handle urgent issues.
Seniority
Senior, hands-on IC