Customer Success Representative (Chekku)
Core
Onboard new tradies, nurture existing accounts via phone, and drive subscription renewals/upsells for a SaaS compliance platform.
Role type
Customer Success Representative (phone-based sales/onboarding)
Builds
Chekku SaaS platform for trade and service providers
Domain
SaaS / Trade and Service Provider Industry
Required skills
outbound/inbound calling, lead generation, account management, CRM usage, compliance adherence, customer retention, upselling, target-driven performance
Preferred skills
negotiation, AI-driven lead qualification, active campaign management, ringcentral usage
Technologies
Active Campaign, RingCentral, Custom CRM
Responsibilities
Achieve daily talk time targets via inbound/outbound calls, guide new tradies through onboarding, monitor platform performance and compliance status, resolve customer inquiries, maintain CRM records, meet weekly/monthly sales targets
Seniority
Entry-level to Mid-level, target-driven IC