Customer Success Manager

Sydney, New South WalesFull-time2026-11-07 → 2026-11-11

Core

Act as a strategic advisor and primary point of contact for enterprise/mid-market customers to drive product adoption, manage renewals, and ensure long-term partnership value.

Role type

Senior Customer Success Manager (Enterprise/Mid-Market)

Builds

Customer success stories, ROI showcases, business cases, and tailored account growth strategies

Domain

B2B SaaS / Finance & Data Analytics

Required skills

Strategic account management, renewal negotiation, contract lifecycle management, CRM proficiency (Salesforce, Gainsight), data analysis, stakeholder engagement, upsell/cross-sell identification

Preferred skills

MBA, CSM-related certifications (Gainsight, Success Coaching), familiarity with CPQ/NetSuite/SalesLoft

Technologies

Salesforce, Gainsight, CPQ, NetSuite, SalesLoft

Responsibilities

Lead structured renewal discussions and QBRs; negotiate pricing and terms; drive product adoption and onboarding; identify expansion opportunities; act as the voice of the customer to influence product roadmap

Seniority

Senior, hands-on IC

About insightsoftware

Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.