Customer Success Manager - Italy
Core
Build long-term customer relationships, drive revenue growth, and ensure adoption of Scaleway's sovereign cloud and AI solutions for the Italian market.
Role type
Senior Customer Success Manager (Cloud & AI)
Builds
Sovereign cloud infrastructure, containerization, serverless, and AI products for private, public, and startup sectors.
Domain
Cloud computing, Artificial Intelligence, European Sovereign Tech
Deliverable
production ML models | product features
Required skills
Cloud industry knowledge, revenue management, technical conversation ability, data-driven reporting, stakeholder coordination
Preferred skills
Engineering background, experience with hyperscalers/partners, business acumen
Technologies
Salesforce, Metabase, Slack
Responsibilities
Build and nurture relationships with customer users and decision-makers; Identify upsell, cross-sell, and renewal opportunities; Act as an escalation point coordinating Sales, Support, and Product teams; Represent customer voice to influence product roadmap; Measure customer satisfaction and maintain accurate reporting.
Seniority
Mid-Senior, hands-on IC
