Account Manager - North America - Enterprise Segment
Core
Own the full commercial relationship and customer success for 25-50 enterprise accounts (2,000-10,000 employees), driving value, expansion, and renewals for AI voice and agent platforms.
Role type
Senior Account Manager (Enterprise B2B SaaS)
Builds
ElevenAgents (voice/chat agents), ElevenCreative (speech/music/image/video generation), ElevenAPI (AI audio models)
Domain
AI/ML, Voice AI, Developer Tools
Required skills
Enterprise account management, Net Revenue Retention (NRR) ownership, cross-sell strategy, technical product consulting, C-suite relationship management, data-driven churn risk identification, API/SDK familiarity
Preferred skills
Voice AI/Audio AI domain expertise, multi-product platform expansion experience
Technologies
ElevenAgents, ElevenCreative, ElevenAPI, SDKs
Responsibilities
Manage a focused book of 25-50 enterprise accounts, build executive relationships and success plans, advise on agent design and integrations, drive cross-sell into expanding product suite, lead renewals end-to-end, use product data to spot friction and expansion opportunities
Seniority
Senior, hands-on IC
