Growth Account Manager (NL)
Core
Drive growth and retention for SME customers in EMEA by identifying product utilization opportunities, upselling, and cross-selling Airwallex's unified payments and financial platform.
Role type
Growth Account Manager (EMEA)
Builds
Scalable, data and AI centric motions for sustainable growth of the SME customer base
Domain
Fintech / Global Payments / SME Banking
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, Customer Success Management (CSM), Upselling, Cross-selling, Multi-stakeholder relationship building, Lifecycle marketing campaign execution, Data-driven insights analysis, Pipeline generation, Customer retention strategies
Preferred skills
Fintech industry experience, German language fluency, Spanish language fluency, Salesforce, Zendesk, Looker, Outreach
Technologies
Airwallex platform, Salesforce, Zendesk, Looker, Outreach
Responsibilities
Proactively engage in new pipeline generation activities including targeted outreach and discovery calls; Promote platform advantages and identify at-risk customers; Educate customers on full product suite usage through lifecycle marketing; Advocate for customer needs internally; Leverage support interactions and usage data to identify upsell/cross-sell opportunities; Serve as primary point of contact for customer issues.
Seniority
Mid-level, hands-on IC
