Technical Account Manager, German Speaking
Core
Provide strategic consultations and operational solutions for Stripe's largest and most complex enterprise users to accelerate their global growth.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customized support offerings, operational solutions, and user-facing content for enterprise clients.
Domain
Financial infrastructure / Payments / SaaS
Deliverable
client delivery
Required skills
Enterprise client relationship management, API concepts explanation, SQL querying, technical troubleshooting, complex integration leadership, cross-functional collaboration, English and German fluency
Preferred skills
Project management, process optimization, Postman, xCode, Python, Webhooks, ETL, payments industry experience, Polish or Ukrainian language expertise
Technologies
Stripe platform, APIs, SQL, Postman, xCode, Python, Webhooks, ETL
Responsibilities
Lead user-facing meetings (in-person and video), create user-facing content for long-term solutions, collaborate on support offering design, work with Operations team to enable Gold Standard Experience, foster long-term user relationships, implement operational solutions for fraud/disputes/declines/global expansion
Seniority
Senior, hands-on IC