Customer Success Manager (German speaking)
Core
Oversee the post-sales lifecycle for Stripe enterprise users, ensuring they realize maximum value through proactive workshops, business reviews, and payments insights.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Enterprise customer retention, expansion, and product adoption for a financial infrastructure platform
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, technical account management, business analysis, strategic advisory, stakeholder advocacy, project management, complex problem solving, data navigation, executive presence
Preferred skills
Sales background, consulting experience, handling difficult customer situations, managing large complex programs
Technologies
Stripe platform, payments data, business review tools
Responsibilities
Partner with account executives and technical account managers to support post-sale engagements; manage a book of customers to drive account health, renewals, and growth; serve as a trusted payments and product advisor; perform business reviews to align on priorities and share roadmap; advocate for customers to internal stakeholders; support book expansion by identifying growth opportunities
