Founding Customer Success Manager - APAC
Core
Founding Customer Success Manager owning a strategic book of ~20 enterprise APAC customers, driving adoption, health, and value realization for Ashby's configurable hiring platform.
Role type
Founding Customer Success Manager (Enterprise SaaS)
Builds
Long-term customer adoption and strategic partnerships for enterprise hiring workflows
Domain
B2B SaaS / Enterprise HR Tech / Talent Acquisition
Required skills
Customer Success in B2B SaaS, managing strategic enterprise accounts, change management, data-driven adoption tracking, technical product configuration, cross-functional partnership
Preferred skills
Recruiter or hiring manager experience, deep domain expertise in talent acquisition, ability to shape best practices for a new region
Technologies
Ashby (configurable hiring platform), CRM tools, data analytics platforms
Responsibilities
Own a defined book of upmarket APAC customers, oversee customer journey from onboarding to value realization, partner with Sales/Product/Support to deliver outcomes, identify themes to improve playbooks, operate as the first CSM in APAC to define region strategy
Seniority
Senior, hands-on IC (Founding role)
