Customer Success Manager | Onboarding and Experience (m/w/d)
Core
First point of contact for new B2B SaaS customers, guiding them through onboarding and integration to ensure they derive immediate value from the AI communication platform.
Role type
Customer Success Manager (Onboarding & Experience)
Builds
Onboarding workflows, customer integration setups, and scalable customer success processes for SMB and Mid-Market clients.
Domain
B2B SaaS, AI Agents, Customer Communication Platforms
Required skills
B2B SaaS experience, onboarding management, technical problem-solving, process optimization, stakeholder collaboration, data analysis, product feedback integration, project ownership, customer empathy
Preferred skills
AI/ML curiosity, startup environment adaptability, cross-functional leadership, strategic thinking
Technologies
Superchat platform, AI Agents, communication tools (WhatsApp, Email, SMS, Instagram), CRM systems
Responsibilities
Lead individual onboarding sessions for new customers, configure customer-specific setups, collect and analyze customer feedback to improve product and processes, collaborate with Sales, Product, and Support teams, manage customer relationships throughout the lifecycle
Seniority
Mid-level, hands-on IC