Customer Success Manager | Onboarding and Experience (m/w/d)
Core
First point of contact for new B2B SaaS customers, guiding them through onboarding to integrate Superchat AI agents into their workflows and achieve immediate value.
Role type
Customer Success Manager (Onboarding & Experience)
Builds
Onboarding experiences and customer success processes for SMB and Mid-Market clients
Domain
B2B SaaS, AI Agents, Customer Communication Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS customer experience, onboarding management, technical problem-solving, process optimization, stakeholder collaboration, data analysis, product feedback integration, project ownership, cross-functional communication
Preferred skills
AI/ML curiosity, startup environment adaptability, customer empathy, technical setup configuration, retention strategy development
Technologies
Superchat platform, AI agents, communication tools (WhatsApp, Email, SMS, Instagram)
Responsibilities
Lead individual onboarding sessions for SMB and Mid-Market customers to ensure successful product adoption and value realization; Collect and analyze customer feedback to drive product and process improvements; Collaborate with Sales, Product, and Support teams to optimize customer experience and retention strategies
Seniority
Mid-level, hands-on IC