Strategic Customer Success Manager (Enterprise B2B SaaS - US)
Core
Act as primary owner and trusted advisor for enterprise B2B SaaS accounts, translating business processes into scalable workflows using a no-code/low-code platform to drive adoption and measurable outcomes.
Role type
Strategic Customer Success Manager (Enterprise B2B SaaS)
Builds
Scalable workflows and structured process implementations for life science and manufacturing clients
Domain
Life sciences and manufacturing (Quality, R&D, Procurement, Maintenance)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account ownership, workflow design, platform configuration, QBR execution, expansion strategy, usage gap analysis, training delivery, cross-functional collaboration, business impact articulation
Preferred skills
Experience with $50k+ ACV accounts, no-code/low-code platform experience, systems thinking, basic programming/logical constructs, industry domain knowledge (automotive, aerospace, pharma, food processing)
Technologies
No-code/low-code platforms, eQMS platforms
Responsibilities
Drive adoption and measurable value through structured workflow design; Own account health including renewal readiness and churn mitigation; Conduct outcome-focused QBRs aligned to ROI; Identify and execute expansion opportunities; Optimize live implementations; Develop targeted training for user personas; Collaborate with Product/Engineering to resolve issues; Represent customer needs internally
Seniority
Mid-level (2–4+ years experience)
