Strategic Customer Success Manager (Enterprise B2B SaaS - US)
Core
Act as primary owner and trusted advisor for assigned enterprise accounts, translating business processes into scalable workflows to drive adoption and measurable outcomes.
Role type
Strategic Customer Success Manager (Enterprise B2B SaaS)
Builds
Scalable no-code/low-code workflows and automated processes for life science and manufacturing customers
Domain
Life sciences and manufacturing (Quality, R&D, Procurement, Maintenance)
Required skills
Account ownership, workflow design, platform configuration, QBRs, churn risk mitigation, expansion strategy, training delivery, cross-functional collaboration
Preferred skills
No-code/low-code platform experience, systems thinking, data structure understanding, US customer communication, enterprise software implementation experience
Technologies
No-code platforms, low-code automation tools, eQMS platform
Responsibilities
Drive adoption and measurable value through structured workflow design; Own account health including renewal readiness and churn mitigation; Conduct outcome-focused QBRs; Identify and execute expansion opportunities; Optimize live implementations; Develop targeted training for user personas
Seniority
Mid-level (2–4+ years experience)