Senior Technical Support Engineer
Core
Diagnose and resolve complex technical issues for customers in the network security and SaaS space, driving product improvement through feedback.
Role type
Senior Technical Support Engineer (Network Security/SaaS)
Builds
Customer support practice and product functionality enhancements
Domain
Cybersecurity / Network Security / SaaS
Deliverable
client delivery
Required skills
Active Directory/GPO, Windows, Linux, PowerShell, Python scripting, network security troubleshooting, customer relationship management, problem-solving
Preferred skills
Cybersecurity industry experience, innovation mindset (via careerplan.io/jobs/39-00F-70-373-senior-technical-support-engineer)
Technologies
Active Directory, GPO, Windows, Linux, PowerShell, Python
Responsibilities
Diagnose and resolve technical issues for customers, collaborate with cross-functional teams to enhance product functionality, maintain clear communication with customers and team members, tackle complex problems with resilience
Seniority
Senior, hands-on IC
