Mid-Market Customer Success Manager - EMEA
Core
Implement, train, and support the adoption of Ashby (hiring software) for mid-market customers across EMEA, partnering with Sales, Product, and Operations to drive retention and engagement.
Role type
Mid-Market Customer Success Manager (B2B SaaS)
Builds
High-touch customer experience and product adoption for startups to public companies
Domain
HR Tech / Talent Management / B2B SaaS
Required skills
B2B SaaS customer success, managing 60+ mid-market accounts, stakeholder management, product expertise, technical curiosity, training/teaching, data analysis, process improvement
Preferred skills
Experience with complex data workflows, ability to explain technical concepts simply, focus on adoption metrics over revenue
Technologies
Ashby platform, CRM tools, data reporting tools
Responsibilities
Onboard and train customers on complex product features, manage a book of ~60 mid-market customers, collaborate with cross-functional teams to drive product adoption, analyze customer data to identify improvement opportunities, provide ongoing support and troubleshooting for technical workflows
Seniority
Mid-level, hands-on IC
