Sr. Enablement Partner
Core
Designing and delivering training, coaching, and learning resources for Customer Success and Account Management teams to improve retention, winback, and account expansion.
Role type
Senior Enablement Partner (Sales Enablement & Training)
Builds
Onboarding programs, learning paths, certifications, playbooks, talk tracks, and coaching resources for Customer Retention and Account Management teams.
Domain
SaaS / Customer Success / Sales Enablement
Required skills
Sales enablement program design, AI-powered content development, consultative selling expertise, onboarding curriculum creation, performance data analysis, facilitation and coaching, CRM proficiency, cross-functional collaboration
Preferred skills
Instructional design certifications, adult learning methodologies, sales methodology certifications
Technologies
AI-powered tools, CRM platforms, Learning Management Systems (LMS), sales enablement tools
Responsibilities
Design and deliver training programs for Customer Retention and Account Management teams; Analyze call recordings and CRM data to identify skill gaps; Create playbooks, SOPs, and coaching resources; Partner with frontline managers to reinforce coaching practices; Evaluate enablement effectiveness using business performance measures; Collaborate with Product and Revenue Operations on new features and process changes.
Seniority
Senior, hands-on IC