Senior Customer Success Manager
Core
Senior Customer Success Manager driving adoption, value realization, and revenue growth for Fortune 500 clients and agencies using Nielsen's Audience Measurement suite.
Role type
Senior Customer Success Manager (Account Management)
Builds
Nielsen's Audience Measurement suite of products (Nielsen ONE)
Domain
Media and measurement / Digital advertising
Required skills
Account management, Client relationship building, Strategic recommendations, Cross-functional leadership, Onboarding management, Product expansion identification, Usage optimization, Presentation skills, Industry trend analysis, Process improvement
Preferred skills
Ad-serving technology knowledge, Digital media experience, SaaS company experience, Agency setting experience
Technologies
Nielsen ONE, Ad-serving technologies, Analytical tools
Responsibilities
Act as primary point-of-contact for clients and agencies, Develop trusted relationships with decision makers, Drive adoption and usage of measurement products, Gather client feedback for product improvements, Lead cross-functionally to drive customer success, Oversee onboarding and campaign management, Identify product expansion opportunities, Monitor customer usage and provide optimization recommendations, Develop customer stories and case studies, Function as the voice of the customer internally, Proactively find new ways to grow assigned accounts
Seniority
Senior, hands-on IC