Customer Success Manager (DACH)
Core
Enterprise Customer Success Manager focusing on data-driven engagement and retention of Pluralsight's largest customers to achieve their business outcomes.
Role type
Senior Enterprise Customer Success Manager (Data & Strategy)
Builds
Strategic partnerships and learning outcomes for large-scale enterprise clients in technology and professional services.
Domain
Corporate Learning & Development (L&D) / Human Resources Technology / EdTech
Deliverable
client delivery
Required skills
Data fluency, consultative selling, stakeholder management at C-Level, strategic account planning, value-led discovery, cross-functional collaboration, time management
Preferred skills
Experience in HR tech or LMS, background in L&D or talent development, understanding of skills strategy, commercial curiosity
Technologies
Skill IQ, MAU charts, license utilization reports, LMS platforms
Responsibilities
Conduct Quarterly Business Reviews (QBRs) and Executive Business Engagements, drive platform adoption and renewal rates, mitigate customer risk, develop stakeholder maps, consult on engagement campaigns
Seniority
Senior, hands-on IC with strategic focus