Customer Success Team Lead, Canada
Core
Lead a team of Customer Success Managers to drive adoption, onboarding, and expansion for Standard Projects in the construction industry.
Role type
Senior Customer Success Team Lead
Builds
Customer success outcomes, case studies, and value stories for construction clients
Domain
Construction technology / SaaS (via careerplan.io/jobs/36-004-DA-27D-customer-success-team-lead-canada-at-buildots)
Required skills
Team leadership and performance management, B2B customer success in construction, strategic playbook creation, cross-functional partnership, data-driven decision making, executive relationship building, change management
Preferred skills
SaaS environment experience, Salesforce proficiency, hiring experience
Technologies
Salesforce
Responsibilities
Lead, coach, and develop a team of 8–10 Customer Success Managers; define and track team KPIs; oversee customer onboarding, adoption, and portfolio health; drive creation and quality control of value stories and case studies; represent team interests in cross-functional planning; serve as escalation point for high-severity issues; build and maintain Customer Success playbooks
Seniority
Senior, hands-on IC with people management
