Customer Success Enablement Manager
Core
Develop and execute a post-sales enablement strategy to equip the global Customer Success team with skills and methodologies to deliver value to customers.
Role type
Customer Success Enablement Lead (Internal-facing IC)
Builds
Post-sales enablement framework, training programs, playbooks, and feedback loops
Domain
SaaS / Construction Intelligence / Customer Success
Deliverable
product features
Required skills
Enablement strategy, instructional design, LMS management, VoC feedback loops, AI tool proficiency, cross-functional alignment, data-driven measurement
Preferred skills
Construction industry experience, CST/EST time zone location
Technologies
LMS, CMS, knowledge bases, AI tools (LLMs, video/audio generators)
Responsibilities
Design and run onboarding programs for new hires; create and maintain training content (playbooks, guides, demo flows); measure enablement program effectiveness; partner with Product on feature rollouts; build customer feedback loops.
Seniority
Senior, hands-on IC