Enterprise Customer Success Manager - Tampa
Core
Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions to drive retention and growth.
Role type
Senior Enterprise Customer Success Manager (via careerplan.io/jobs/36-001-2A-D6D-enterprise-customer-success-manager-tampa-at-justt)
Builds
Customer retention, account growth, and value realization for enterprise clients in the payments ecosystem
Domain
Payments / Fintech
Deliverable
client delivery
Required skills
Enterprise account management, portfolio performance analysis, expansion strategy execution, retention strategy development, stakeholder relationship management, product adoption enablement, cross-functional collaboration, client training
Preferred skills
Payments industry experience, project management
Technologies
None stated
Responsibilities
Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions; Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights; Identify and execute expansion opportunities end-to-end to achieve account growth targets; Define and drive retention strategies through structured account plans to meet retention goals; Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships; Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
Seniority
Senior, hands-on IC