Customer Success Manager, Revenue Suite
Core
Manage a book of enterprise customers to drive account health, retention, renewal, and growth through proactive workshops, business reviews, and payments insights.
Role type
Senior Customer Success Manager (Revenue Suite)
Builds
Customer retention, account growth, and product adoption for enterprise clients
Domain
Financial infrastructure / Payments
Required skills
Enterprise relationship management, business strategy analysis, technical conversation leadership, problem-solving, stakeholder advocacy, book expansion identification
Preferred skills
Executive presence, presentation skills, consulting experience, sales target achievement, large project management
Technologies
Stripe platform, payments systems
Responsibilities
Partner with account executives and technical account managers to support post-sale engagements; Manage customer book to drive performance, adoption, and renewals; Deliver business reviews and payment performance metrics; Advocate for customers to internal stakeholders; Support book expansion opportunities